Family unpacking boxes with their child.

Customer Service Center

In most cases your mortgage loan will be serviced by a third party on behalf of Sierra Pacific Mortgage Company. This third party will either be PHH or LoanCare, LLC. Please refer to your Notice of Servicing Information document within your closing package. Your loan will onboard with one of our authorized servicers shortly after closing and your Welcome Package and first statement will arrive within 15-30 days of closing.

Looking to Make a payment?

Locate your Sierra Pacific Loan Servicing Statement and determine who your Loan Servicer is.
Your statement should look like one of the examples below:

screenshot of a loan PHH loan statement

PHH

Sierra Pacific Mortgage partners with PHH for loan servicing. If you are a PHH customer, please log into your Customer Portal.

Phone icon

Call 1-833-409-2794

Screenshot of a Loancare statement

LoanCare

Sierra Pacific Mortgage partners with LoanCare, LLC for loan servicing. If you are a LoanCare, LLC customer, please log into your Customer Portal.

Phone icon

Call 1-855-849-4544

Don't know your home loan number?

Please contact the Sierra Pacific Mortgage Servicing Department.

1-888-560-2280
Hours of Operations
Monday - Friday
8:00am-5:00pm PT