Corporate Office

Customer service is our cornerstone. Have a question for us or can't find what you're looking for? Start by contacting us.

Corporate Office
1180 Iron Point Road
Suite 200
Folsom, CA 95630

Or complete the form and a team member will get in touch with you.

Customer Service

For questions about the servicing of your loan, please click on the button below to access our Customer Service Center.

"Secure, anytime access to your mortgage account"
Careers

Thinking about joining us? Sierra Pacific Mortgage is committed to developing mortgage industry leaders who have a strong focus on continuous growth, teamwork and superior customer service.

"Join our successful team."

To explore additional opportunities, please view our open positions on Glassdoor  and LinkedIn.

Home Mortgage Disclosure Act Notice

The HMDA data about Sierra Pacific Mortgage Company, Inc. is available for review. The data shows geographic distribution of loans and applications; ethnicity, race, gender and income of applicants and borrowers; and information about loan approvals and denials. To receive a copy of this data, you can send a request by mail to:

Sierra Pacific Mortgage Company, Inc.
1180 Iron Point Road
Suite 200
Folsom, CA 95630

AttnCompliance Department

This report is made available free of charge in electronic format by completing a request,and will be emailed or mailed on CD. Additionally, a paper copy is also available at no cost, and will be sent by mail or it can be picked up at our corporate headquarters.

The report will be provided within 10 days of receipt of the request.
 
Our company's past reports are available on the FFIEC site, which can be accessed by visiting https://www.ffiec.gov/hmdaadwebreport/DisWelcome.aspx.
 
For more information on HMDA and your rights as a consumer, visit the Consumer Financial Protection Bureau at https://www.consumerfinance.gov/hmda/

Complete the questions in the box to request the HMDA reports.

For additional information, please email:

Jeffrey Kibbey ,Chief Compliance Officer, Sierra Pacific Mortgage, Company, Inc.

Whistleblower

Sierra Pacific Mortgage Company, Inc. (“Sierra Pacific”) has established an anonymous “hotline” for reporting unethical, illegal, irresponsible or wrongful acts or practices to management. All reports are anonymous and are not traced to the party who made the report.
 
Wrongful acts have the potential to cause serious loss or harm to Sierra Pacific, our employees, our customers, and our third party business partners. Everyone – whether you are an employee, a customer, a vendor, or a member of the general public, are encouraged to help Sierra Pacific detect and prevent these activities. You can help us by speaking up if you have concerns regarding any of the companies of the Company, our business partners, and others. We take our commitment to responsibility seriously, and will investigate every report we receive.

Consumer Complaint

Sierra Pacific Mortgage is dedicated to providing exceptional customer service, and we welcome the opportunity to address any concerns, complaints or issues you may have.
 
Please provide the Borrower Name, Loan Number, Loan Originator and the Application Date with your feedback. We encourage you to contact us with one of the following options:

By Mail:

Sierra Pacific Mortgage Company, Inc.
Attention: Compliance Officer
1180 Iron Point Road
Suite 200
Folsom, CA 95630

Toll Free:866-303-5050
Secure Fax:866-721-0295

Or you can select to complete the form to be sent to our Compliance Department.

Question?

  • Please correct the following errors:
  • Name is required.
  • State is required.
  • Message is required.
  • Invalid ZIP Code.
  • Cell Phone number is incomplete.
Name*
Email* Phone Home Address City
State*
Zip Code
Message*