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Web Accessibility Statement

Good faith efforts have been made to ensure that our site complies with Federal and New York state standards on website accessibility and with Web Content Accessibility Guidelines 2.0, set forth by the World Wide Web Consortium to the best of our technical ability. If you are unable to access any pages on our site, please contact us toll free at 800-447-3386 or compliance@spmc.com with information on the portions of the website that are inaccessible to you. Please provide your name, telephone number, and email address so that we may contact you to provide our information in another format.

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Contact Us

Corporate Office

Customer service is our cornerstone. Have a question for us or can't find what you're looking for? Start by contacting us.

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Corporate Office
1180 Iron Point Road
Suite 200
Folsom, CA 95630

Or complete the form and a team member will get in touch with you.

Customer Service

For questions about the servicing of your loan, please click on the button below to access our Customer Service Center.

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"Secure, anytime access to your mortgage account"
Careers

Thinking about joining us? Sierra Pacific Mortgage is committed to developing mortgage industry leaders who have a strong focus on continuous growth, teamwork and superior customer service.

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"Join our successful team."

To explore additional opportunities, please view our open positions on Glassdoor  and LinkedIn.

Home Mortgage Disclosure Act Notice

The HMDA data about our residential mortgage lending are available online for review. The data show geographic distribution of loans and applications; ethnicity, race, sex, age and income of applicants and borrowers; and information about loan approvals and denials. These data are available online at the Consumer Financial Protection Bureau’s web site (www.consumerfinance.gov/hmda). HMDA data for many other financial institutions are also available at this web site.

Whistleblower

Sierra Pacific Mortgage Company, Inc. (“Sierra Pacific”) has established an anonymous “hotline” for reporting unethical, illegal, irresponsible or wrongful acts or practices to management. All reports are anonymous and are not traced to the party who made the report.
 
Wrongful acts have the potential to cause serious loss or harm to Sierra Pacific, our employees, our customers, and our third party business partners. Everyone – whether you are an employee, a customer, a vendor, or a member of the general public, are encouraged to help Sierra Pacific detect and prevent these activities. You can help us by speaking up if you have concerns regarding any of the companies of the Company, our business partners, and others. We take our commitment to responsibility seriously, and will investigate every report we receive.

Consumer Complaint

Sierra Pacific Mortgage is dedicated to providing exceptional customer service, and we welcome the opportunity to address any concerns, complaints or issues you may have.
 
Please provide the Borrower Name, Loan Number, Loan Originator and the Application Date with your feedback. We encourage you to contact us with one of the following options:

By Mail:

Sierra Pacific Mortgage Company, Inc.
Attention: Compliance Officer
1180 Iron Point Road
Suite 200
Folsom, CA 95630

Toll Free:866-303-5050
Fax machine iconSecure Fax:866-721-0295

Or you can select to complete the form to be sent to our Compliance Department.

Question?
  • Please correct the following errors:
  • Name is required.
  • State is required.
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  • Invalid ZIP Code.
  • Cell Phone number is incomplete.