Testimonials Our Retail Branch Mangerssay it best. Meet a few, hear their stories, and imagine what we can do for you. "Sierra Pacific Mortgage is a brokers’ dream; excellent underwriting, excellent funding, excellent company. In a sea of pretenders, Sierra Pacific stands alone. They have been and always will be a direct extension of my business."   Paul Salazar, California Funding | Fresno, California "Sierra Pacific is a lender that understands the meaning of 'partnership' and they value the two main key factors that I look for in a partner; price and professionalism. Their pricing is something I can always rely on, which is why they are the first lender I look to. Sierra Pacific gives me expert feedback on policies and guidelines, timely communication on guideline changes, and best of all; I get my loans closed on time!"   Kevin Shaver, Eagle Creek Mortgage | Gaithersburg, Maryland "Sierra Pacific has very quickly become my favorite lender to use and I will continue to recommend them. Their turn times are consistent and best of all; they make themselves available to me when I have a question."   Brianne Murrell, Pierpoint Mortgage | Muskegon, Michigan "I have been working with Sierra Pacific for over 10 years because they offer me extremely competitive pricing and knowledgeable and responsive team members. Sierra Pacific’s refreshing philosophy is to find a way to make deals work and I highly recommend them for all loan types."   Mark Ventrone, ABLEnding | Scottsdale, Arizona "I use Sierra Pacific because they have the best rates and the best service. When I need an answer I can pick up the phone and actually speak to my Account Executive, Customer Service Representative or the Underwriter. My files go through underwriting and the entire process in a timely manner. I highly recommend Sierra Pacific and I rate them a '10'."   Rich Koval, Professional Lending Group | Santa Maria, California "Sierra Pacific is the pinnacle of what it means to be a lender. Sierra Pacific allows me to be the best I can be from a customer service standpoint, from a pricing standpoint, and a competitive standpoint. They are my first choice with every loan I originate."   Vincent Mohr, Mortgage Professionals Group | San Luis Obispo, California "Working with Sierra Pacific has many advantages. They offer me great rates and products, quick disclosures, fast turn times, easy closings and simple understanding and navigation of the web portal. Most importantly, I appreciate the personable representatives who step above and beyond to assist in every aspect from application through funding."   Lindsey Sengstock, Assured Capital Funding | Detroit, Michigan

Testimonials Sierra Pacific Retail Branch Managers say it best. Meet a few, hear their stories, and imagine the success Sierra Pacific can help bring to your business. "For anyone considering becoming a retail branch, I strongly encourage you to look at Sierra Pacific Mortgage. Sierra Pacific is set apart from the competition in pricing, quality and service. The support that Sierra Pacific gives me is unparalleled to any other company I have had the experience of working with."   Todd Avakian, Branch Manager | Costa Mesa, California "I partnered with Sierra Pacific Mortgage because they are a top, nationwide lender that focuses on the retail branch business model. Check them out; you’ll be glad you did."   Michael Brosmith, Branch Manager | Greensboro, North Carolina "Joining Sierra Pacific Mortgage was the best decision that I have ever made. I am proud to say that I work for a company that emphatically understands their industry and believes in their staff. I have confidence that Sierra Pacific will help guide me through this volatile and seemingly ever changing time in our industry."   Peter Nastasi, Branch Manager | Johnston, Rhode Island

Frequently Asked Questions Get the answers and insight you need with some of our most frequently asked questions. What Training and Production support system does Sierra Pacific utilize? Training begins with a Branch Orientation for Branch Managers and their branch employees. Facilitated by the Regional Retail Manager, dedicated Account Executive and various administrative support personnel, the training will cover all information needed for the branch to operate and succeed. Additionally, on-going production support is provided by a Regional Manager and Account Executive. All employees will also be granted 24/7 online access to the Sierra Pacific Intranet; our company portal holding all documents, information and systems needed to successfully operate. Do you have local underwriting support? Sierra Pacific Mortgage operates 8 Regional Fulfillment Centers for processing, underwriting and closing support. Our Regional Centers cover originators in 49 states. How do I insure I am in Compliance with State and Federal regulations? Sierra Pacific's Compliance Department is fully staffed with compliance experts. Our Compliance Department, along with legal counsel from attorney's specializing in mortgage banking, provides guidelines and policies and procedures for the branches to use. The Compliance Department is available for Q & A, training, audits, and licensing support and tracking through NMLS. How do I benefit from the technology systems at Sierra Pacific? Sierra Pacific is committed to technology and developing easy-to-use systems for our customers. All Sierra Pacific employees’ are issued an individual web user account and will receive email notifications on important steps of the loan process. The pipeline information is viewable 24/7 and loans can be uploaded at any time and submitted through the E-folder. Loans are submitted to DU through Sierra Pacific's ExpressLoan at no charge to the branch. The proprietary origination system, ExpressLoan, is thoroughly supported and interfaces with the proprietary Operating system at Sierra Pacific. Branch personnel will always have the loan information they need no matter what time it is or where they are.

Frequently Asked Questions Get the answers and insight you need with some of our most frequently asked questions. Getting Started What does it take to become an approved broker? Our approval process is very simple. The Broker Application is located in our Document Library under the “Tools” menu. Simply download and complete the application and attach the specified exhibits. Submit the application to your Account Executive or Regional Fulfillment Center Manager. The approval process takes approximately one week. Do you have a minimum net worth requirement? Yes. Under the new FNMA Quality Initiative, Sierra Pacific requires brokers to have a minimum liquid net worth of $10,000. Financial statements are required annually every March. Do you run a credit check? No. We do not pull credit on applying brokers. Do you also accept loans from banks, credit unions, and direct lenders? Yes. We accept loans from all types of originators including banks, credit unions, and direct lenders. We accept FHA loans from non-FHA approved third party originators. We also accept FHA loans from other mortgagees under the authorized agent process. Who is my Account Executive? If you are not currently working with a Sierra Pacific Account Executive, you can be assigned to one by your Regional Fulfillment Center Manager. To identify the Regional Fulfillment Center that services your area, please call us at 1-800-447-3386. What if I sell real estate or have another business? We do not restrict originators from selling real estate or having other businesses however, certain state or federal laws may apply depending on the nature of the business. Also, some “at interest” rules may apply. Product & Guidelines What products do you offer? Sierra Pacific offers a full array of conventional and government loan products as well as many niche products including USDA, HomePath, DU Refi Plus, Fannie Direct, Jumbos, and more. Our rate sheet and complete product guidelines and matrices are available online (see “Products and Rates”). What are your turn times? We continually strive to maintain the fastest possible turn times. Turn times are available online (see “Resources”) and may vary depending on volume and capacity. Does Sierra Pacific underwrite to multiple investors? Sierra Pacific has one set of underwriting guides, available online (see “Products and Rates”). Policies and Procedures are also available online so you can be confident your loan meets our guidelines before you submit it. Policies & Procedures What appraisal management company do you use? Sierra Pacific does not own or maintain our own Appraisal Management Company (AMC). We utilize only reputable and nationally recognized appraisal companies who can consistently and reliably deliver the best service levels to our customers. What are your appraisal review policies? Appraisal reviews are not mandatory on every loan. We only require appraisal reviews when it is dictated by the program guidelines or when the quality of the appraisal warrants it. Do you have a stacking order or specific submission requirement? Each Regional Fulfillment Center maintains their own policies regarding minimum file requirements. Any required forms and checklists are available in the online Document Library. What is your funding cut off time? Funding cut off times may vary depending on which warehouse facility is being used. Typically, the cut off time in order to guarantee a same day wire is 11:30 a.m. (PST). What is your lock cut off time? Our system will accept locks online until 5:00 p.m. (PST) however; each Regional Fulfillment Center may have a slightly earlier cut off time in order to guarantee pricing for that day. Technology What automated underwriting engine(s) do you accept? We have our own ExpressLoan automated underwriting engine built around Fannie Mae’s Desktop Underwriter. We require all eligible loans to be run through our ExpressLoan engine prior to submission. We do not accept any other AU findings. Can I upload electronically? Yes. We have a built-in interface with Calyx/Point, or you can upload any Fannie Mae 3.2 file electronically. What technology tools do you offer? Our pipeline manager, electronic disclosures, automated progress emails, paperless systems, and other advanced technology features are second to none. Named a top Technology company for the third year in a row by Mortgage Technology magazine, we are committed to technology and giving our customers easy-to-use systems. How does your disclosure and appraisal ordering process work? Once our electronic disclosures have been issued we open the portal allowing you to order your appraisal directly from the AMC. You are able to view and receive progress reports during the appraisal process. Can I use my own credit report? Yes. We accept the originator’s credit report. Are you paperless? Yes. We utilize BlitzDocs allowing you to organize, upload, and view your entire loan file online. Pricing & Compensation How competitive are your rates? Our rates are extremely competitive and consistently place us in the top tier amongst our peers daily. How can I view or receive your rates daily? Once you have logged into our website as a new user you will automatically receive daily emailed rates. Archived rates are available online (see “Products and Rates”). What is your re-lock and lock extension policy? We allow both re-locks and lock extensions for a fee. Our complete lock policy is available online (see “Policies and Procedures”)