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Sierra Pacific Mortgage Company Inc. NMLS #1788 Toll Free 800-447-3386
Franco Manueli

Franco Manueli

Retail Branch Manager / Loan Officer
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About Franco

It has been my philosophy to give my clients the best home loan experience they will ever have through great customer service, trust, communication, and professionalism. Working alongside a long standing company with three decades of stability and growth, Sierra Pacific Mortgage and my team have helped thousands of clients buy a home in Nevada, California, Arizona, Colorado & Texas.

Since moving to Las Vegas in 1999 (originally born & raised outside of Chicago, IL), my experience has always been in the finance & home loan industry, including a college degree in Finance. Working as the Branch Manager for Sierra Pacific Mortgage's Las Vegas' Retail Branch, has enabled me to seek my true passion of helping people achieve their financial goals of home-ownership by offering competitive and affordable mortgage lending, while delivering on my promise of competitive mortgage rates, loan terms, and timely closings.

At Sierra Pacific Mortgage, I have a unique advantage of being a Mortgage Banker with the brokering abilities of a Mortgage Broker. As a direct lender, we have programs for nearly every potential borrowers situation- covering all popular programs offered through FHA, Fannie Mae, Freddie Mac, VA, and USDA. In addition to offering conventional, government, and jumbo loan products, we also have unique niche programs for investment property lending, as well as self-employed borrowers.

Let this powerful combination of my mortgage expertise, dedication to customer service, and a mortgage company with a reputation of exceeding clients expectations, be the foundation for your new home. With a multitude of 5-star client reviews, my team upholds a high standard of service and commitment towards making your next home purchase experience enjoyable and exciting. My team and I, look forward to assisting you on your next home purchase!

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Location
2580 St Rose Pkwy, Suite 230
2580 St Rose Pkwy,
Suite 230,
Henderson, NV 89074

Testimonials

Thank you Franco and your entire team! My second experience with Sierra Pacific Mortgage was just as professional and easy as my first experience with you. I highly recommend Franco and his team! Their expertise can’t be beat!

Kathryn T.

Fantastic company for your mortgage needs.  The whole staff was very knowledgeable about who we where when we called.  They always had an answer for me about my questions or concerns.  Very flexible before and after hours even for the little questions.  From the time our offer was accepted they were right there getting papers prepared.  27 Days is all it took for us from offer accepted to keys in hand!  Thank you Franco, Jen and the whole staff at Sierra Pacific Mortgage for making this the easiest and quickest loan ever.   Thank you Tom and Jen P

Jennifer P.

Being a first time home buyer I was very nervous and unsure of the whole process. Franco and his team made everything from day one until closing extremely simple explaining things each step of the way. I would definitely recommend this company.

Adam E.

I want to say, "Thanks" to Franco for all the help on the purchase of my first home. He really made this process stress free especially after I found out about a judgement I had against me. He always had answers to my questions and responded quickly. I'll definitely recommend Franco for any home purchase transactions.

Ana R.

The Best! It is rare to find such incredible customer service and equally rare to find such a tremendous degree of competence, finding both in the same place is amazing.

Art F.

My personal experience with Franco was nothing but quality! He was, from the beginning to the end, very open, friendly, knowledgeable and helpful in every way. He made my loan financial experience a breeze, therefore I am gonna make sure to spread the word about how fantastic Franco Manueli is!!!! Thanks a lot Franco.

Augusini L.

Franco has been a pleasure to work with. We processed two or three loans through him and we will continue to. Anytime I know of a friend or family that is looking for refinance I will make sure I give them his name and number.

B. Richards

Franco's office was warm, friendly, personable, and most of all extremely helpful to our refinance process. I couldn't be more pleased. I highly recommend them to you! Every question or concern I had was answered quickly and respectfully. Excellent Mortgage Company!

Bob S.

Franco Manueli is both a great businessman and a great person to deal with. He is very knowledgeable, helpful, straightforward. He has fulfilled every promise he gave us when we decided to apply for a loan with his company. He was not just on time with all the documents - he was ahead of time! I would definitely use his service again, and recommend him to all of my friends.

Boris L.

Franco is AMAZING!! This was our first time buying a home and Franco made this a delightful process. He is extremely knowledgable, professional and honest. He kept us informed and returned emails promptly. We highly recommend using Franco.

Brian & Kelly S.

I worked with Franco at Sierra Pacific Mortgage and he and his company were without a doubt the best people to work with. They were always prompt in responding to me day or night, got me great financing at a great rate and closed my loan on time and on the date that I needed. I would highly recommend to anyone at all.

Brian K.

Franco Manueli is Awesome. He was amazing from start to finish. I can't begin to tell you what an asset he is to your company. He always listens and takes everything you say very seriously. He goes the extra mile to resolve any issues and find work arounds as needed. I felt I was in very good hands and that he really understood me and the business. The whole process other was painless. Franco did not only help me with my home refinance but became a friend too. Hands down I would recommend him to everyone I know.

Carrie B.

Jen and Franco were great to work with - very professional and responsive! They made the process for my team and my buyer simple and pleasant! I would highly recommend to my buyers in the future!

Chrissy R.

I had such a good experience working with Franco, Jen, and the whole team over at Sierra Pacific Mortgage. They were all very knowledgeable and extremely responsive. They walked me through the process of purchasing my first home from start to finish! I cant thank them enough!

Colin G.

I want to start off saying I am a professional real estate agent myself I have been in the business since I was 18 years old. Recently me and my wife decided to put our own selves in the home buying process for my personal residence. I live in Dallas, Texas and as a real estate agent myself they classified me as self-employed. All the lenders that I've partnered up with in Texas could not do my loan and it was so frustrating. I took a leap of faith when I found Franco and his team online and boy let me tell you something they sure were a God send to me and my family. The service I received was outstanding. His team and assistant JEN also delivered Blue chip customer service all the way down to the end. Franco and his team were ready to close my loan before the close day. I didn't have any problems or delays working with Franco and his team was nothing but I'm amazing and great experience. I strongly highly recommend using him to get the job done. Franco and Jen thank you again.

Cory B.

It was a complete pleasure working with Franco. He worked hard to move our transaction along as quickly as possible. We closed escrow in approximately 25 days as a result of Franco's efforts.

Craig R.

I think that Franco and his company performed above and beyond in getting me thru a loan that was very difficult and time consuming. He was able to get me a very good interest rate also. He was able to get this loan thru after another loan company was unable to and did not understand how to work with a FHA 203k loan. He was always helpful in answering any questions I had along the way . I am very happy with the results and would- and have already recommended him to anyone that is looking to get a loan.

Dave & Melanie

Franco was extremely helpful throughout the entire loan process. He was knowledgeable and upfront about the loan process. He also had great rates and saved me some money. I would highly recommend him and already have to my friends. Thank you Franco.

David H.

Just closed another loan with Franco. As usual, he did an amazing job. I enthusiastically recommend him to friends and fellow investors!

Dean K.

Best mortgage broker in the business. Its that simple. Everything went like clockwork, where as every other lender typically closes late by several days if not longer.

Dennis K., Designated Broker

Well I have to start by saying thank you, somehow Jen makes you feel as though you are their only client they are working with when I'm sure they are busy with clients. I'm very grateful to Franco and Jen to getting our loan, I had so many questions and they were always willing to answer them. The process was fast and I'm sure it could have been faster if my fianc would of stopped depositing misc. side job cash like he was instructed to do. Thank you so much guys, I will be sending everyone I know that needs a loan your way.

Devine L.

Franco and Jen are as good as it gets. They exceeded all my expectation. Extremely professional, honest, courteous. They will do anything to get the best deal for you and If you want a stress-free experience with outstanding results search no further. I would highly recommend them to all of my friends and all of you out there searching for the best team to handle your loan. You will get knowledgeable, straightforward extremely pleasant, amazing people making your loan process a breeze. Extremely grateful !!!!!!!!!

Dilyana P.

Franco was very informative and made the financing process very easy. We never had to hunt him down to ask questions and most of the time he would give us the information we needed even before we asked. I will not do another loan without Franco at the helm. He was able to get us approved and we closed on our loan in just two weeks once we found our house which was important to get the deal we got on the home. We could not have done this without him. You can go with someone else but I know from experience you will be disappointed if you do.

Don L.

From the very beginning, both Jen and Franco were very friendly and professional and fast to handle our business needs. The transaction went very smooth and accurate. We closed in less than a month. I would recommend Sierra Pacific Mortgage to everyone looking for great service and a friendly smile. They both were very approachable. They not only met our needs, they exceeded them.

Donna M.

The entire team did a great job and accommodated my schedule. Any question or concerns I had were addressed immediately I would recommend this place to family and friends!

Edward L.

To be honest, I really don't know where to start. Franco and his company have been a BLESSING to work with from day 1! In my professional opinion, I cannot stress enough how hard it is to find people who genuinely care. A plethora of people can claim, or say, or even act like they care about other people; but the only true way to determine if someone cares about you is when someone makes your personal problems theirs. That is exactly what Franco did for me and my family. My family and I were in a situation almost unheard of in the real estate world. Yet Franco and his company went completely out of there way and made our situation/problem their number one priority. His professionalism, knowledge, quickness, and personality where nothing but a pleasure to work with! There will be no one else me an my family will do business with other than Franco and his wonderful company from now on. To anybody that is reading this and is thinking about working with Franco for any of your real estate needs. STOP THINKING, AND GIVE THEM A CALL! They will take care of you with all the attention and help you need, just like they helped us!

Elvin M.

Buying a house can be more than stressful. Sierra Pacific Mortgage put our mind at ease through each step along the way. When we first met with Franco, he took his time explaining the process of getting a loan. We were first time homebuyers with a million questions that were answered patiently and with detail. It made everything so much easier. Communication with this company was easy- from email to phone. The office staff was incredibly friendly- and everyone seemed to work seamlessly together. Our realtor had never worked with Sierra Pacific before but told us that they were great with him as well. It made buying our house an enjoyable process. Then, when we were ready to do our re-fi, we went back. That process was flawless as well. Since our initial business with Sierra Pacific, we have sent family, friends, and strangers their way to do business. I love this branch, and the company as a whole!

Harmony N.

As a first time home buyer I was not sure what lender to go with. After hours of research online I decided to pick up the phone and call Franco and his team. They did not disappoint, they are truly a 5 star lender to work with, always prompt service with any questions or concerns you may have. The process to get approval all they way up to my closing day was painless. I would definitely not recommend anybody but these guys!! Thanks again Franco, Jen, and the rest of the team!

Erick O.

These positive reviews are 100% accurate. I went with Franco and this company based on these reviews and am SO happy I did. All the documents were signed today and the funding was ready to go. Buying a home can be a stressful time but getting a loan here will not be part of that stress. They respond to emails, return calls, and are amazingly helpful and it's all with a positive vibe. My realtor and title company were also beyond impressed!

Fatima C.

Thank you so much for what you've done to get this file approved and closed. We are so very lucky and extremely grateful to have had the chance to work with you. Lets' definitely do this again very soon!

Fernando B., Real Estate Agent

Our real estate office represented the seller during the process but found that Franco and his team were very responsive to requests for updates. They were well organized and able to close the loan early. We appreciated their professionalism and would enjoy the opportunity to work together in the future.

Gary M.

Jen and the crew were fantastic. Professional, positive communication and forthright in everything they said and did. There was one faux pas with an appraisal but the was ironed out quickly. They accomplished in THREE WEEKS what a local company couldn't seem to pull off in 2 months. Work with them in confidence. Thank you Jen and Franco.

Gerald H.

Save yourself the hassle and just call Franco, you'll be glad you did. After months of dealing with an incompetent sales manager from Wells Fargo, I took a chance, crossed my fingers, and hoped that the information I found on Yelp about Franco was accurate. So, I made the call, and from our first conversation, he had me sold. Seriously, the guy is golden. Not once did Franco or his assistant, Jen, ever have me wait more than five minutes for a response via email. Franco and his team made this whole home buying process seem so simple...and trust me, he wasn't dealing with stellar credit here, in fact, it was just the opposite, bankruptcy, foreclosure, short sale...you name it, we had it. Oh, and did I mention...we closed a week before we were scheduled to, even after being a week delayed because of the seller?! Yeah...I should be able to rate him 10 stars...

Hope C.

Franco and his team were awesome. Never once did I have to worry about any portion of the transaction. All of the numbers were the same if not better than what he promised. He also worked hard to go over multiple financing options to put my family in the best loan!!

Isaac M.

Franco and his associates did an amazing job at getting my mortgage refinanced. Everyone was very helpful and friendly through the process from beginning to end. Everything took place at a good pace and in a timely fashion too.

J. Busch

I highly recommend Franco when trying to get a home loan and purchase accomplished. He was very knowledgeable about the business and process, and most importantly, was able to communicate all the details in a personable and friendly way. He was able to walk me through the process from start to finish and I remained confident through the entire duration that I was in good hands and didn't have anything to worry about. He was always able, at nearly a moment's notice, to answer questions or give guidance, and was pro-active at keeping the process going to completion. The experience I had with Franco and his team is what I would hope for anyone looking to buy a new home.

Jeff

I want to thank Franco Manueli for help me with my mortgage loan application for my purchasing an investment property in Las Vegas. Franco delivered the results within two weeks after the bank's approval of the short sale of the house, which was much faster than I expected. He demonstrated that he was highly professional and knowledgeable. In addition, he provided very good customer service and answered all questions in a timely manner. I highly recommend Franco to anybody who wants to get quick approval for your mortgage application.

Jinhua

My nickname for Franco is the Miracle Man....I can't even tell you how many deals he's saved for me that nobody else would touch.

John G., Realtor

Franco and Jen were amazing to work with! We never waited more than an hour for a response. They were super helpful and were descriptive throughout the process. We were a "difficult" client that had to back out 3 deals because of a variety of unforeseen issues with the homes, which created a lot of redoing of docs and paperwork. I imagine this was probably frustrating for Franco, but we never felt it. I will recommend everyone I know to Franco at Sierra Pacific!

Jon M.

Everyone at Sierra Pacific Mortgage was fantastic: very professional, very courteous, very timely, and very knowledgable. I would highly recommend them to anybody.

Jonathan B.

Jen, Franco and the entire team were awesome! Sierra Pacific made my experience simple, they are professional and are great at following up. My loan was closed in 30 days, everything was smooth sailing. I adamantly recommend Sierra Pacific! Kudos!!

Jose O. 9.22.17

Dealing with Franco made the process a pleasure. He is professional and knowledgeable, able to answer all of our questions and explain the process as it moved along. We highly recommend his service.

Judy & Terry M.

Franco was very knowledgeable about every loan product available, and explained the benefits of each. This helped me obtain the best loan for my situation. He also helped me obtain certain documents that I was having trouble getting, and got my loan funded early. I closed weeks ahead of schedule!

Kaine O.

When starting the process of looking for a Mortgage Broker, I was reading their reviews and liked what I was reading. Well, I can honestly say I am so grateful I selected the BEST TEAM to guide me through this process. Jen and Franco are extremely efficient and FAST too!!! I always received a response in a reasonable time-frame and immediately if it was something urgent. I haven't actually met Jen and Franco, but they both are so welcoming, friendly, and amazing over the phone and emails that I feel like I've been working with them for years! I would definitely recommend them to all my family, friends and colleagues who are looking for a Mortgage Broker who will take care of them from the first second! THANK YOU BOTH!

Kalee S.

Buying a home can be a very stressful process. Franco and his team, Jen, Tim and Don, do a fantastic job of making the process easy. Explaining everything every step of the way. They were always professional and helpful with explanations. They took a lot of the stress out of the experience by providing fantastic customer service. This wasn't our first home purchase, but it was the first time we were treated to such wonderful customer service from a mortgage company. I would recommend SPM to all my family and friends.

Kathryn T.

Franco and his whole team were amazing from the initial refinancing inquiry to the loan funding. The process was so streamlined that it was done in less than a month. Their quick responsiveness made you feel like you were their only customer. A special think you to Kelley, Loan Processor, she's very knowledgeable, warm and friendly. Honestly the whole team was simply awesome. We would highly recommend them for your mortgage needs.

Kathy H.

I can't even begin to thank Franco for all that he has done for my husband and I. He answered all our questions (we were quite naive to the process) and walked us through it step-by-step. He was always just a phone call or email away, answering them all much faster than I expected. I will refer EVERYONE that I know to Franco and the rest of the Sierra Pacific Mortgage Team. You are all amazing! We can not thank you enough for all your hard work and patience with us. Thank you for helping us make our dream come true.

Kerri & Scott B.

Wow, these guys are amazing! Less than 30 days from start to finish. I have never experienced such speed and efficiency from any Mortgage company. Franco and his team delivered great service. Our realtor was amazed as well by his knowledge, experience and ability to make the deal happen. Without him and his team's skills the deal probably would have fallen apart. A big thanks to Sierra Pacific Mortgage Co.

Kevin T.

Franco and his team helped me buy the cutest condo! My purchasing situation was rather unique but everyone was extremely helpful and patient. Communication was super prompt as well.

Kristin B.

We had the pleasure of working with Franco and his team (Tim and Jen) and they made our cash out refi process as painless as possible. Customer service is exceptional and they always kept me in the loop as we worked through the various stages of the refi. I would highly recommend Sierra Pacific Mortgage!!!

Kristy P. 7/31/17

Franco has a great work ethic. He is caring and walks extra distance to accommodate his clients. Currently, I have two loans through him. I will be using his services in the future.

L.G.

Thanks Franco. I cannot tell you how much I appreciate your tireless efforts to push this through for us. Even if you won't admit it I know this file (and me) caused you some stress. Again, thank you so much for all your assistance Franco. I truly believe you went above and beyond on this one and my family greatly appreciates your dedication to our loan.

Larry

I just purchased my first home and used Sierra Pacific Mortgage as my lender. I closed escrow in under 30 days!! Franco was amazing!! He was so patient and helpful with the millions of questions that I had along the way. He was always so quick to respond - loved that! I highly recommend Franco and his team! You won't be disappointed!

Lauren P.

Just finished closing my first time Condo and Jen and Franco and all the associates were the greatest help to me knowing nothing about this. I want to say they are outstanding and would highly recommend them for your first time Mortgage or refinancing of your home. Thank you all for your great help.

Linda D.

This was the best loan experience I have ever had with a lender. Going on our 4th home loan, and all my previous experiences were horrible. But, Franco and his staff at Sierra Pacific are hands down the best I have ever worked with. Answered every call promptly, and efficiently. Closed our loan in record time. I would highly recommend Franco at Sierra Pacific to anyone who is in need of a home loan. Franco, and Liz are the best!!!!!! HIGHLY RECOMMEND!!!!!

Linda J.

WHAT A FANTASTIC LENDER! If I could give them more stars, I definitely would not hesitate to do so. My fianc and I were in the process of buying our first home. SPM definitely made this experience so easy for us! Buying a home is not an easy task. Especially in the market we are in now. We were afraid things wouldn't of worked out but SPM found ways to make it work and always were so quick and professional when it came to answering our millions of questions! There was a brief issue when closing. The documents had my fianc's middle initial wrong and we thought it would delay the closing by days but SPM sent over new, corrected docs within 5 min and we still closed when planned! They made the process so easy and fast! Jen Phillips is extraordinary! Franco and his team are always on top of things and so easy to work with. We would recommend this lender to all of our family, friends and even to people we do not know whom are looking for a lender! We are in love with our home!

Lisa Marie Z.

Franco was a big help and a very honest man who guided us all the way to the end of our first home purchase. I could not be happier with the quality of service and expertise that he provided us. Thank you so much Franco!

Maria D.

If you need a loan look no further. Franco and this company are the Best. They make the process simple and they are very timely. I have had several of my friends use their services with the same excellent results. NO False Promises Here. They Deliver.

Mark & Annette B.

Franco Manueli is, by far, one of the best mortgage agents around! We had an incredible experience working with him and Sierra Pacific Mortgage. This is the second time we have used Sierra Pacific Mortgage (once in California and now here in Arizona) and we won't go to any other mortgage companies in the future. Franco is extremely knowledgeable about the mortgage process and we would highly recommend him to anyone. Franco took the time to understand all our needs and found the best possible outcome for our loan and what we wanted. He is a true professional, unbelievably timely, and is very responsive. Whenever we reached out to Franco, he consistently responded to us in a timely manner. Franco and Sierra Pacific Mortgage provided competitive rates and very reasonable closing costs that did not deviate much from their good faith estimate. Franco went above and beyond to assist us with everything that we needed. We requested to close early due to some unrelated issues and Franco completely delivered. He worked tirelessly with all parties involved to make sure that we were able to close when we needed to. He also was extremely patient and answered all of our questions with detailed explanations throughout the process. Additionally, Franco kept us apprised of the status along the way and we were extremely pleased with all aspects. Due to the phenomenal service provided by Franco Manueli, we would strongly recommend him as a mortgage agent. Our experience was nothing short of amazing and we truly appreciate all that Franco and Sierra Pacific Mortgage did for us during this process!

Mark and Sophia

Franco Manueli was a tremendous help in the entire process and assisted me beyond my expectations. He was knowledgeable, very courteous and professional in all areas.  I would recommend Sierra Pacific Mortgage to anyone in the market.

Mark D.

When the initial refinance loan did not work out for us, Franco immediately found a new loan which turned out to be a better deal for us. Franco and Jen were professional and responsive throughout the refinance process. All of our questions were answered with clarity. We are very pleased with the outcome which sets the stage for our retirement years' economics to be predictable and secure.

Mark W.

I worked with Franco, Jen and Tim to purchase my first home and they made the entire experience easy and I learned so much! Everyone always got back to me quickly if they weren't able to answer the phone and resolved questions and concerns right away. I worked with Franco and his team from pre-approval to closing and every single step of the way was great!

Matt Z.

I had already been with this company for years so it was a no-brainer to go with them again when I decided to purchase a new home this past month. If I was required to find a negative, I couldn't. Jen and the rest of Franco's team exceeded my expectations. I sold a home and bought a home, all within 30 days. This is a huge task to overcome, but they made it happen with no issues whatsoever. Throughout this stressful process, they were patient, kind and very professional. They endured my annoying questions day after day and they were able to get my loan terms and mortgage payment to a comfortable amount to fit my needs. I will be a lifelong customer. Thank you for helping me with my new home!

Melissa O.

I'm not too sure where to begin; How about, if you're looking for a lender that's quick, confident, knowledgeable, and is all about customer service, I recommend you speak to Franco and his team at Sierra Pacific Mortgage. I won't get into the details about the loan I was applying for, but it was complicated as I was trying to sell a current property and close on a new one simultaneously. That's always difficult to do in itself. Franco, Jen, and the rest of his team were very patient with the whole process and were always on the ball when we had questions. Someone would be back to you via email/phone/text within 5 minutes - day or night! Incredible! I can't even tell you how many times our circumstance changed over the course of 3 months but Franco and Jen were there every step of the way, crunching numbers, working out DTI to ensure it met standards, they kept all my information confidential, safe, and secure. Buying a house can be stressful especially if there is a lender you are in the dark about. If you're looking for personal customer service and getting help on exactly what's going on at the current moment, get together with Franco and his team at Sierra Pacific. You will not be disappointed. This was my second transaction with him and I plan on doing another one in the future. Thanks again, Franco!

Michael B.

I am a Realtor in CA and was referred to Franco to do my loan in AZ. The customer service was exceptional! I was extremely impressed with the hassle free, friendly approach Jen and Franco took all while closing my loan early! I would highly recommend them to friends and family anytime! Thanks so much! :)

Michelle C.

This company and the staff in Las Vegas gave amazing customer service and produced a fast HARP refinance in 2 weeks!!!! Franco is highly professional and skilled!! We highly recommend Sierra Pacific Mortgage! This wasn't just an ordinary transaction this one involved getting sign off from an ex-spouse who left the country, AND STILL EVERYTHING WAS HANDLED EXPEDITIOUSLY AND SMOOTHLY! The loan closed and funded in 2 weeks!! Amazing!!!

Mike D.

Solid people at Sierra Pacific! They made the process quick and easy for me. Way better than the previous mortgage company I dealt with.

Mike M. 7/23/17

I have dealt with many different lenders in my 30 years of home ownership. Franco and his team, especially Jen, are by far among the very best. They responded to every question and request quickly and always with a smile. The ability to download documents securely to their website is great. I will surely use them again in the future.

Mindy C. 7/25/17

I commend sierra pacific mortgage Las Vegas for a job well done on my case. Mine was probably one of the most difficult and long standing mortgage loan application they have ever dealt with, but with Franco and his team never giving up, we finally have a home to our name. Franco worked with me closely, even outside of business hours and weekends. Emails were promptly answered. I have dealt with a few other mortgage companies in my search for the right one in my 5 years of house hunting, but Sierra Pacific surprised me considering nobody referred them to me. I did my research and talked to a few agencies before settling with them. I felt Franco was more knowledgeable so I followed my gut feeling, and I'm glad i did!

Nerissa D.

From beginning, 'til the very end Franco and Liz were there to help us with everything. Always being patient and answering all of our questions they really have done a great job for us and we would highly recommend them. Its not every day that people go above the norm when it comes to customer service. So when I say don't use anyone else, trust me, don't use anyone else!

Nickki M.

My wife and I are foster parents for children with difficult behaviors. Because of the difficulty of the children's behaviors, that has become our full time work. We wanted to purchase our home but were unable to get a loan through the several lenders that we tried. We were frustrated and about to give up. We decided to give it one last try with Franco. He took the time to understand how our income worked. He understood it well enough to demonstrate our stability to the underwriters. Other lenders wasted months of our time and effort. Franco got our loan done quickly and at a better interest rate than quoted by the other lenders. I'm extremely happy with Franco and recommend him with great confidence.

Phil A.

I appreciate the timely responses (at night and over the weekend). Franco is truly a dedicated individual and would likely utilize his services again.

R. Otty

Franco and team are the best They made the buying experience easy, were on point at every stage of the mortgage process, and are super friendly. Highly recommended! Definitely our first choice above other lenders!

Ricardo S.

Absolutely the best experience. I've been to different banks and mortgage companies but I think that Sierra Pacific is above the rest. Franco and Jen made the experience great and were on point at every stage of the process. They answered all my questions and were super friendly to me and my wife. They also recommended a great realtor which made everything go smooth on our house purchase. I highly recommend them as your mortgage team! When the time comes to refi they will be my first choice!

Richard S.

Thank you so much Franco! I appreciate all of your help and support to get us approved. Looking forward to signing the FHA loan with you guys. As mentioned before, we came to you guys because of the great customer reviews we read about your company online. You guys are definitely worth the recommendation and for the fast approval turn-around times as customers stated online. Very much appreciated.

Robert D.

Firstly, let me say that there couldn't be a more responsive loan officer than Franco. I've dealt with different mortgage companies in the past, ranging from small to large banking institutions and have been happy with their products; however, the degree of immediate personal attention Franco provides is unsurpassed! I never had the quick and thorough responses in the manner Franco and his team has provided me through my last mortgage experience. As an 'experienced' mortgage customer, I can say without a doubt, Sierra Pacific is my go-to-company and Franco as my go-to loan officer. P.S. I'm not a salesperson; just a regular mortgage customer extremely pleased with the level of service. If I'm ever in the market again for a mortgage, Franco would be my first phone call. I found this company here in Yelp.

Robyn O.

Thanks Franco Manueli and Jen Phillips for all your help. You ROCK!!! From the time I applied to the end of closing you guys were very informative in all phases of the process. Thanks for making this possible and thanks for making my first home buying experience a wonderful one!!

Rudy V.

From the first conversation I had with Franco I was impressed and believe me I'm not easily impressed. He wasn't my first call in trying to find a lender but he was certainly my last! He was professional, knowledgeable, and thorough in asking his questions. From start to finish Franco made our home buying experience easy and I'm forever thankful. He is honest, straight forward, and just gets the job done correctly. Call him you won't be disappointed... He even closed on our home a week early!

Sarah G.

Oh my gosh. Franco was so helpful and patient. My loan was so difficult. It had non-owner occupied, self employed, Bankruptcy, Foreclosure, Dividend income, self-employed and employee income, and the list goes on. It was really difficult. Franco was always professional and helpful. I would recommend any one to use him because if he could get my loan through he can handle anything. Thank you very much Franco

Scott B.

Franco recently helped me through several investment property refinances, which ended up saving me a whole lot of money every month! As much as the banks tried to make the transaction as difficult as possible, he did a great job keeping things on course- and updating me on the entire process along the way. He did so with a perfect balance of professionalism and friendliness that can be very difficult to find. I had several snags with the appraisal management companies & some past title problems, but Franco took care of everything- and we still closed on time. I have never felt more comfortable, or felt that someone was fighting behind the scenes for me more than Franco. I know I wasn't easy, but he made it seem effortless on my end. The stress of signing your life away into several houses never seemed less stressful! He is extremely sharp, honest, professional and very easy to work with. If you're looking for a terrific mortgage broker, your search should stop right here!

Scott K.

A lot of mortgage companies tout great service, low rates, etc., etc., and probably get 5 stars on Yelp....However, Sierra Pacific Mortgage in comparison to all the rest, would receive 10 stars on Yelp (if they had 10 stars). They are focused on GREAT customer service from the very first phone call: TEAMWORK that drives efficiency, speed, and follow-up throughout the process; EXPERTISE that helps navigate through the bumps and sharp corners; CHAMPION mindset that pushes the process hard over the finish line; and KINDNESS that makes the customer (me) feel like I was a priority and well taken care of. Don't look any further, get 10 STAR service from Sierra Pacific Mortgage today!

Scott K. 7/21/17

Franco and Jen were amazing to work with. They were fast knowledgeable and very helpful. Franco helped find the right loan program for us and even helped us apply for down payment assistance. I will definitely use Franco again in the future for all my home loan needs. I have already recommended them to friends and family.

Scott W.

Franco and his team did a superb job, there is only one word to describe it AWESOME!!! i I recommend him for all your real estate financial needs, buying, re-financing or equity lines of credit. If you want prompt, courteous, efficient and professional service, call Franco.

Sergio C., Realtor

Franco Manueli & Sierra Pacific Mortgage Company were fantastic in helping us with the refinance of our home. We had several home loans during our lifetime but this was the smoothest process ever. Franco and his team were very professional and on top the process and our needs during the entire process. If you choose a different company than Sierra Pacific Mortgage Company for your next mortgage or refinance then you will be missing out on the fantastic service that this company has to offer. Franco is the best.

Sheila B.

I feel happily "compelled" to write this review because Franco provided me an excellent service, then a very smooth transaction. He patiently guided me step-by-step through the process then making it very easy; zero stress. He immediately responded for every single doubt, concern or simply better understating. He worked tirelessly to complete and close the loan process on established time and manner. Highly professional and an expert, Franco exceeded all of my expectations. He deserves more than just a good review, Franco deserves my gratitude for making my transaction possible.

Simone C.

THANK YOU so much for the excellent job with closing my client. WOW! What a turnaround! Your services were greatly appreciated!

Stephanie G., Realtor

This is an amazing company that will make home buying a breeze. I am a first time home buyer, and they have set the bar very high. I would highly recommend using their services.

Stephen B. 8/24/17

Everything was done electronically, which was nice. They are very down-to-earth people; easy to talk to and explained things in plain English. You get the feeling that you're a customer and not just a number.

Steven K.

A while back I decided to refinance our home and take advantage of the low mortgage rates. We came across Franco as a referral from our son, who did a HARP refinance with him back in 2011. After being let down by the overly complicated mess and lack of response with my bank, I decided to see just what Franco could offer me. His customer service, response time, ability to simplify, explain, and answer all questions is second to none. He makes you feel like your loan and business is the most important thing going on in the world- which really made this a stress-free refinance for me. Franco is extremely tech savvy & uses all the latest technologies to make the entire loan process unbelievably easy- even for me, and I'm not the most up to date with technology. Because he also can broker loans, he generated and shared a clear and competitive analysis of our refinance options. He truly embraces the new way to home financing with dedication to customer service. It took me awhile to write this review after the closing of our refinance, because I felt like nothing I could write would do justice to how truly thankful I was to find someone like Franco. Because of his knowledge, skills, honesty, and communication there is no doubt who I will go to with any future refinances or future home purchases. I would certainly refer all my family and friends, too. Franco easily earned this 5 star review-Thanks again Franco!

Suzanne K.

We had not purchased a VA home since 1970. We built several conventional homes since, buying a home off the marketplace was a new experience in 2016. The level of service to walking through the different forms, credit report histories, and notarization of our financial history was burdensome and appeared to be government over reach. But Sierra Pacific Mortgage professionals had the patience to walk us through each situation. I would have no hesitation recommending Sierra Pacific Mortgage to anyone purchasing a VA home.

Ted C.

I had been pre-approved by one of the large national banks for my new home loan, but real estate agents on both the sell and buy side warned me that the big banks are slow to close and often create problems. Franco and his team jumped right in, approved us in a couple of hours and when it came time to close, they had the money waiting. Far faster and more efficient than anyone I've ever used. These people are tremendously competent and understand that they are doing much more than pushing paper....they are helping people live better lives.

Tom H.

I live out of town (in CA) and wanted a local mortgage broker to help me with a home purchase in Henderson. Franco and Jen were fantastic to work with. Very friendly and very efficient. Everything was handled electronically up until the final signing (NV state law requires the final papers to be signed in person or in the presence of a notary). I never actually had to visit Sierra Pacific in person. Additionally, Jen helped me get a quote for a home insurance policy that was 1/3 the price of what my own insurance agent provided (which demonstrates why I wanted help from locals!). When I was signing the final papers with a notary in person from my home in CA (since I'm out of town and Nevada requires an in-person signing), I noticed an error on one of the papers. How problems are handled speaks volumes about quality of service. Franco answered my call immediately, we discussed the issue, and then he fixed it and emailed me new pages on the spot. I printed the updated sheets and the signing continued in real-time with no additional notary appointment required. My real estate agents were equally impressed and added Franco to their list of preferred lenders. Five stars for Franco and Jen.

Tom K.

As a local real estate agent I am pleased to have a Lender I feel comfortable sending my clients to. Franco and his team are reliable, efficient, and make the loan process as simple and fast as possible for their clients. Highly recommend. :)

Tori C.

Franco was wonderful. He was very helpful with our complicated credit issues. He was willing to take the time and consideration when other mortgage companies would not. The office staff are prompt and polite. I will use them again in the future and plan to refer my family and friends.

Vanessa B.

Thank you Franco for helping me with my first home investment. You made it so smooth and easy. You're professionalism, honesty and knowledge was great. You always followed through with any questions I had. I will strongly recommend you to all my family and friends!! Thank you again.

Vanessa R.

Franco is a great loan originator. He is on top of his loans, knowledgable, and always was a pleasure to work with. The needs of the client is always his primary focus. He is detail oriented and an excellent communicator. I would highly recommend him.

Vince

I've used Franco for half a dozen loans on both personal and investment homes. His service, attention to detail, and professionalism are at the highest level. He is my go to guy for all loans!

Zillow User 694164
Licensing Information :
Sierra Pacific Mortgage Services, Inc., Licensed in Arizona under License No. 0905006. Licensed in California by the Department of Business Oversight under the Residential Mortgage Lending Act 417-0015. Regulated in Colorado by the Division of Real Estate 1788 and Supervised Lender License 988320. Licensed in Nevada 3268. We provide mortgage lending and brokering services. Licensed in Texas 1788. Not Licensed in the State of New York.
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